Return Policy

​At Le Grand Vertex, we want our customers to be completely satisfied with their purchases. If you are not satisfied with your order for any reason, we are here to help. This page contains information about our return policy to assist you in making informed decisions about your purchase.

1. Damages and Issues: If your order arrives damaged or is defective in any way, please secure pictorial evidence and contact us within 7 days of receiving your order. We will provide instructions on how to proceed with a return or exchange for a replacement product.

2. Exceptions: Non-Returnable Items or Items with Return Limitations. Please note that some items may be non-returnable or have return limitations due to their nature or packaging. These exceptions will be clearly stated on the product page and in your order confirmation.

3. Exchanges and Refunds: If you need to return or exchange an item, please contact us within 7 days of receiving your order. We will provide instructions on how to proceed with your return or exchange. Refunds will be processed according to the original payment method, and the cost of return shipping will be the responsibility of the customer unless the return is a result of our error. Please note that full product cost (excluding delivery charges) shall only be re-funded if the product is returned in UNUSED/UNOPENED condition. In case the product is opened or used, up to half of the original cost may be refunded only (excluding delivery charges).

4. Contact Information: If you have any questions or concerns about our return policy, please contact us by email at contact@legrandvertex.com or by phone at +92-345-430-7852. We are always here to help and ensure a positive shopping experience.

This information is subject to change, so please check back regularly for updates. 

Last Updated: 11/05/2024.